Implement an Information System for SMARTS

Implement an Information System for SMARTS1 universePurpose of DocumentThe purpose of this document is the outline the specification to see an Information System for SMARTS. This document details the process of moving from the reliable brass to the proposed scheme that was developed in addition to migrating data, also to throw for the implementation of a inspection and repair Desk to be available to staff by a Service train Agreement.ScopeIn Scope break of ScopePlan Installation of FROSTIE and SCIMITARIntegration with Surbiton WorkshopInstallation of FROSTIE and SCIMITARRecruiting faculty for Help Deskselective information MigrationAnalysis, Design and Coding of the SystemStaff homeworkInstalling and Configuring the Ne twainrks depot User support for FROSTIE and SCIMITARInstallation of Network ServersEnd User support all other Information SystemsSoftw are knowledgeability and configuration of Web Browser (Internet Explorer)2 Installation2.1 Deployment PlanWe are jutnin g to do a combination of Phased Geographic Deployment plan and Phased Modules plan for SCIMITAR and FROSTIE forms, this plan enables the deployment of the new system into different phases for each workshop, the 1st workshop being the Bow in east London, then Stanmore in marriage London then lastly will be Streatham in southern London and Modules can be installed on an incremental approach. SCIMITAR and FROSTIE will be installed on the Application Server and each workstation will be piece to access them through a Web Browser, each machine in the network will require the exact aforesaid(prenominal) browser to background the risk of user confusion. The Head subroutine will be the starting point of installation and then the other two workshops will mystify in after.2.2 Data MigrationData must be migrated from various forms, most(prenominal) of which is from Databases from the current digital systems and some data is from current paper establish system databases. All stocked i tems must be checked and support by the staff before the data is Migrated to ensure correct main course of data into the new system. The data that is part of the digital databases can be converted to the new system through a software course of instruction that is specialized in ETL (Extraction, Transformation, Loading) to the new system. Staff will also be selected to let authority over selected data to be migrated to the new system. Data that will be processed is as followsDataDateSCIMITARFROSTIE spiritual rebirthResponsibilityClientsETLAdminFabricETLAdminFeesETLAdminJobsManualAdminPatternsManualAdminPOsManualAdmin spud Cat.ETLAdminStock QtyManual / ETLAdminSuppliersManualAdminTailorsETLTailorsThe Data Migration will commence three weeks to two weeks ahead of the new systems going live.2.3 chooseingWhoWhat to Train OnHow to TrainWhere to TrainSenior UsersDFDs Complete OverviewClassroom TrainingHead statusNISS StaffComplete OverviewOn the Job TrainingHead officeManagersComplet e OverviewTrain the TrainersHead officeExecutivesDFDs 1 on One TrainingHead officeTraining is planned to take daub one week before the new system goes live.2.4 Business pitch IssuesIssues will produce if the business continuity is compromised. SMARTS business hours cannot be stop to perform installation, if this happens, this can result in loss of Business, loss of Customers, overtaking of goodwill and Loss of Cash Flow. Databases may become corrupt and data may become unreadable, causing the business significant losses. Issues can arise internally by employees fearing that their patterns of work may change and may animadvert that their jobs may be at risk, employees may think that they may have additional responsibilities and roles to fulfill and may not get salary fee for the additional tasks. Employees can get intimidated by the new system that will be used and hence cause them to have a higher risk of making mistakes and entering errors. Staff may abnegate the need to get training because of their normal work schedules. The new system is not perfect and a flaw in the system that was not initially detected can have a fatal picture after installation.3 Support3.1 Support NeedsAll users of the SCIMITAR and FROSTIE systems at SMARTS will have access to the Support Services, the service will be scheduled to have full operative time at the same time of SMARTS business hours which is between the hours of 900 and 1800 Monday to Friday, 930 to 1730 on Saturdays, closed on Sundays and UK Bank Holidays.3.2 The NISS Help DeskThe model that will be used for the NISS help desk will be the Touch and Hold Support Model, and employ the Three Level structure where the First Level is the Front-Line staff, this is where your calls will be initially answered and resolved, the Second Level is the Back-End Staff, this is when the issue requires special expertise within the issue. Lately, the Third Level is Draper Consulting hold (DCL), there the user can get expert he lp on the issue and can give feedback on any bugs in the system of give suggestions about improving the system further. The NISS help desk office surgical incision will be held in the Head office, so the normal working hours of the Head Office will dictate the hours of the NISS staff.